Stainless steel is a steel alloy with a minimum of 11% chromium content that is 100% recyclable. It does not stain, corrode or rust as easily as ordinary steel but is not stain-proof. Stainless steel is available in different grades and surface finishes to suit differing environments and uses.
While stainless steel is more corrosion-resistant than many other alloy steels and ordinary carbon, it can still be susceptible to rust. Stainless steel, therefore, is "rust-resistant", not "rust-proof".
GLOBAL Knives are guaranteed against manufacture fault only. Therefore, this does not include knives that have been dropped. Knives that have been damaged by dropping will need to be replaced.
GLOBAL knives are guaranteed against manufacturing faults only. To determine the cause of the damage, please contact our customer service team.
GLOBAL knives are guaranteed free from manufacturing defects arising from everyday use.
Any knives examined and found to have manufacturing faults will be replaced within a reasonable time frame at our discretion. We reserve the right to reject knives that have been mistreated or where the proper care instructions have not been followed.
Everyday use includes using knives by professional and amateur chefs in the kitchen for food preparation. Using the knives for any other purpose, dropping them, or putting them in dishwashers voids the warranty.
The warranty only extends to the product's original purchaser. Chips in the knife blade, broken knife tips, discolourations from food, rust spots, and scratches on the blade from sharpening are not covered.
Small chips in the blade can occur through regular use of the Knife and can be fixed using a whetstone or a minosharp pull-through sharpener. We recommend that you get your Knife professionally sharpened for larger chips in the blade. Your local knife shop can assist in repairing your Knife.
Since chips in the blades are not due to manufacture fault, they are not covered under the GLOBAL warranty.
Larger chips in the blade are irreparable and can occur through misuse. Risks, where this may happen, include cutting through frozen food, bone or any such product that is too dense for proper knife use. The GLOBAL Knife warranty is only valid for manufacture fault and does not cover damage through misuse.
Broken knife tips often occur when knives are dropped. The GLOBAL warranty does not cover damage to broken knife tips.
What are the most common causes of stainless steel rusting or corroding?
Not removing all dirt and food from blades, not rinsing thoroughly and not drying thoroughly after washing are the three most common causes of knife rust and corrosion. Tarnish can often be removed with SCANPAN Steel and Copper Cleaner or a safe metal polish for kitchenware.
While all GLOBAL knives are manufactured to include molybdenum, a mineral which assists with corrosion resistance to chloride, knives may still be susceptible to rust and corrosion through improper cleaning and use.
To care for your knives, we recommend following the instructions in the Use & Care section of the website.
No, you can check out as a guest. However, creating an account comes with benefits, including tracking orders, earning Loyalty Points on purchases, and accessing exclusive promotions.
Click on the "Sign Up" button at the top of the website, enter your details, and follow the instructions to complete your registration.
Click on "Forgot Password" on the login page and follow the instructions to reset your password via email.
Log in to your account and navigate to "My Account" to update your name, email, password, or shipping address.
Yes, you can update your email address in your account settings. If you need assistance, contact our customer support team.
We accept returns within 7 days of purchase for unused and undamaged items in their original packaging. Proof of purchase is required.
To initiate a return, please get in touch with our customer service team with your order details. We will provide instructions on how to return your item.
Unfortunately, we do not accept returns on used products unless they are defective. Please refer to our warranty policy for faulty items.
If you received a defective or incorrect item, please contact us immediately with photos and details. We will arrange a replacement or refund as needed.
Return shipping costs may apply unless the item is defective or incorrect. Please check with our customer service team for details.
Once we receive your return, we will inspect it and process your refund within 2 business days. Refunds will be issued using the original payment method. Please allow 10 – 14 days for the refund to be applied after we receive your return.
You can exchange your item for another product, subject to stock availability. The item must be unused, undamaged, and in its original packaging. Please get in touch with our customer service team to check availability and arrange an exchange.
Refunds will be issued back to your original payment method. Processing times may vary depending on your bank or payment provider.
For more details, visit our Returns & Refunds Policy Page or contact our customer service team.
We provide doorstep delivery through Ninjavan. Shipping charges are based on the order value, as outlined in the Shipping Charges section. All delivery times are estimated and not guaranteed by SCANPAN Asia Pacific Pte. Ltd.
Estimated delivery times are two business days. Delivery times may vary depending on location and external factors such as weather or courier delays.
Yes, we offer free shipping for orders exceeding $100.
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your shipment on the Ninjavan website.
We only ship locally within Singapore.
If your package is delayed, please check the tracking details via Ninjavan. Contact our customer service team for assistance if it appears to be lost.
If your order has not been shipped yet, we can update the shipping address. Please get in touch with our customer service team as soon as possible.
If your order arrives damaged, please take photos of the packaging and item, and contact our customer service team immediately for assistance.
Browse our website, add your desired products to the cart, and proceed to checkout. You will be prompted to enter your shipping details and payment information to complete your order.
If you need to modify or cancel your order, please get in touch with our customer service team as soon as possible. We will do our best to accommodate your request, but once the order has been processed, changes may not be possible.
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express, Union Pay, Shop Pay, Apple Pay, and Google Pay)
Yes, we use secure encryption technology to process all payments. Your payment details are handled safely and are never stored on our website.
Yes, you can enter a valid discount code at checkout. Please ensure that the code is applied before completing your purchase.
After placing your order, you will receive an order confirmation email with the details of your purchase. Please check your spam or junk folder if you don’t receive the email.
Yes, you will receive an invoice for your order along with the order confirmation email. The invoice will include the breakdown of products, shipping costs, and applicable taxes.
You can track the status of your order using the tracking number provided in the shipping confirmation email. This will allow you to monitor your shipment via Ninjavan.
Unfortunately, we cannot change the payment method once an order is placed. If you need assistance, please get in touch with our customer service team immediately before the order is processed.
If your payment is declined, please check your payment details, and ensure there are sufficient funds. You can use a different payment method or contact your bank for assistance.
